請問生鮮商品如何保存呢?
需冷藏保存，食用才做清洗動作，並盡速食用完畢。
水果冷藏可以放幾天？
因為每家的冰箱保鮮條件不同，無法跟您保證確定期限，所以建議收到後儘速食用完畢喔。
請問可以客製化商品嗎?
可以的，請與我們聯繫，根據您的需求，會有專人為您服務。
收到商品後，發現商品瑕疵或數量有誤怎麼辦?
Please ensure that the recipient records an unboxing video immediately upon receipt and checks whether the temperature has thawed, and whether the items and quantities are correct. If there is any significant damage to the fruit or temperature loss due to transportation, please keep the product in its original condition, take photos, and retain the damaged items. Also, contact customer service within 24 hours of delivery to request a replacement or return. The original packaging must be retained for returns or exchanges. Syunka-ya reserves the right to decline the return or exchange request if the original packaging is missing. Complaints without video evidence will not be accepted.
生鮮類商品在退換貨方面有其他的規定嗎？
生鮮類商品性質具備消保法第十九條所定之合理例外情事「保存期限較短商品」，故不適用於7天鑑賞期退貨，不得以其他主觀認知差距個人因素（香氣、大小、甜度、色澤、口感、不喜歡、口味）等理由退貨。 若有重大瑕疵請立即拍照並在24hr內聯繫我們線上客服，將由專人為您處理後續，恕不接受無影像之證據客訴。。
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