Chilean Autumn Crisp Green Seedless Grapes (Original Case)

 Syunkaya Lunar New Year Shipping & Service Adjustment Notice 
 

Thank you for your continued trust and support of syunkaya.
During the Lunar New Year period, our shipping and customer service will be adjusted as follows. Please take note of the important dates below:

🚛 Post–Lunar New Year Shipping Schedule
Orders placed on or after February 10 (inclusive) will be shipped sequentially starting from February 23, after the holiday.

💁‍♂️ Lunar New Year Service Adjustment
From February 14 to February 22,
all shipping and customer service will be temporarily suspended.

We apologize for any inconvenience this may cause and appreciate your understanding.
If you have any questions or requests, please feel free to leave us a message.
We will respond in order after we resume operations on February 23.

Thank you for your patience and support.
syunkaya wishes you a peaceful and wonderful New Year.


📦 Spring Festival Peak Season Shipping Adjustment Notice

To ensure product quality and smooth delivery during the Lunar New Year period,
shipping adjustments will be implemented during the peak season.
Please review the following information.

📅 January 26 (Mon) – February 22 (Sun)

❌ Delivery dates and time slots cannot be guaranteed
❌ Next-day delivery is not guaranteed
❌ Some orders within the Taipei–New Taipei City area may be delivered via Lalamove

📝 Order Cut-off Dates

▸ February 5 (Thu) – Last day to place home delivery orders
▸ February 10 (Tue) – Last day for self-pickup orders

Order cut-off dates may be adjusted on a rolling basis in accordance with further announcements from the courier service.
For bulk orders or special requests, please contact customer service.
We apologize for any inconvenience caused.

 Self-pickup service address & opening hours 
 

Pickup Service Hours:
Weekdays (Mon–Fri) 11:00–18:00

Phone: 02-22436790

Address:
1F Lobby, No.120, Qiaohe Rd., Zhonghe Dist., New Taipei City
(Near MRT Qiaohe Station)
Please contact us in advance to make a reservation.

 Delivery Note  

1.Greater Taipei Area will be delivered by our driver or lalamove

(Lalamove will use thermal bags to keep the fruit cold if our driver is designated to meet our delivery time)

2Another Area : Distribution of President Transnet Corp.


 Ordering Notes 

1. Follow the steps on the official website to complete the order and payment. After accepting the order, we will arrange the shipment as soon as possible from 1 to 3 days (if it falls on the 6th and national holidays, the acceptance of the order will be postponed). 

2. Due to the recent epidemic situation, there may be delays in the delivery of fruits imported from Japan. Please forgive me. 

3. The Greater Taipei area is mainly based on our company's logistics and delivery, and Monday is a public holiday. Other areas on the island are mainly black cat refrigerated home delivery, and our company will ship according to the official operating time announced by black cat.

4. The nature of fresh commodities has the reasonable exception of "commodities with a shorter shelf life" stipulated in Article 19 of the Consumer Protection Law, so it is not applicable to the return of the 7-day appreciation period. Human factors (aroma, size, sweetness, color, taste, dislike, taste) and other reasons to return. Please receive the goods on the same day. If there are major defects (moldy fruits, goods not matching the order shipped, etc.), please take a photo immediately and contact our online customer service within 24hrs.

5. It takes a certain amount of working hours to select and pack the fruit. It cannot be sent or picked up on the same day after the order is placed. Please forgive me

6. Delicate fruits such as strawberries, peaches, and cherries are not easy to store, and there will inevitably be 5% to 10% fruit damage during the home delivery process. Perfectionists, please think twice.

7. In addition, after the goods arrive, please unpack them immediately and keep them in the refrigerator. If there is any problem, please take a photo within 24 hours of the arrival date and provide it to our online customer service. We will handle it for you as soon as possible during working hours.

Agricultural products grow in nature, due to various natural climatic factors, each peel must have some growth marks, it will not be perfect, and the color will be uneven. In addition, due to the relationship between home delivery and original transportation, there will be slight damage (5-10% fruit damage), but it will not affect eating. "Perfectionists, please think twice."